Zapier's Webhooks make it possible to connect Hearken's EMS to hundreds of other applications. If you need help making a Webhook, this other article is the place to start. This article assumes you already have a Webhook or are already familiar with Webhooks and want to make one that is smarter or more complicated.
Using Zapier filters and steps, you can make a Webhook that...
Adds someone to a specific list in your CRM if they checked a particular opt-in box or if their response belongs to a specific EMS list
Sends someone an email if they have one of several postal codes
Adds people who submit responses to one form to one spreadsheet, and people who submit responses to a different form to a different spreadsheet
Notifies someone by email every time you receive a response containing a particular word or phrase
Etc.
Your basic Webhook, and the one I used as a tutorial in the other article, will look like this:
To add a filter, click the + sign between steps and choose "Filter" from the app options.
From there, you can choose which properties to filter and which logic operators to use. In the screenshot below, I've set up a filter that only continues to the next step in the zap if the name of the lists to which the response belongs contain "Sports."
Using the "+ And" and "+ Or" buttons, you can create more complex filters.
If you want to make a Zap with Webhooks using branching logic, make a new zap or use the + sign after a step and select Path:
This will let you create multiple potential paths your Zap may take, depending on the logic you implement. The logic available to you in paths is the same as the logic we used in our filter tutorial above.
Have questions about setting up a Zap using specific logic? Ask us at support@wearehearken.com.