Hearken's Engagement Management System (EMS) is built to be a collaborative tool. We have made it easy to add users to the EMS to help facilitate spreading the public-powered process throughout your organization.
As people start their own public-powered projects, you can reach out to the engagement strategy team for assistance with training and project development.
Invite your team
To add new users or edit existing users, click on the Invite Users page on the left-rail menu.
Click the + New User button near the right side of that page.
When you create new users, you can now choose between two different permission levels: admin and standard. Admin users have all the permissions users can access all of the Hearken EMS features.
A standard user is restricted from the following functions:
Creating / editing / suspending users
Accessing / managing organization-wide settings (features found in the Settings menu)
Fill in the new user's Username (usually just first and last name), Email, select a Permission Level and click Save.
New users will receive an emailed invite in their inboxes allowing them to access your Hearken EMS. They can follow the Click here link in the email to set a password and login.
You can check whether or not your new users have tried to login yet on the Userspage. If their name displays a “This user has not accepted their invitation” message, you can use the Re-Send Invite button to have another email sent. Ask them to check their spam filters if they do not receive the email. Invitations will time out if not accepted, at which point the invite needs to be re-sent.
You can invite new users, change the permissions and settings for existing users, or check existing team members' login status on the Users page at any time.